We will automatically block a customer account if we detect suspicious or fraudulent activity. We analyse both survey data and account information regularly to ensure that it is accurate and reliable. While it's possible we've made a mistake, please bear in mind that any deliberate attempt to commit fraud will result in the suspension of your account and the immediate cancellation of points/reward requests.
Below you can find possible reasons for why your account may have been suspended:
Too many phone verification attempts
If you have too many failed attempts at verifying your phone number, a block will be placed on your account. If you're having trouble registering with your mobile number, please read our Verifying your phone number help article and then submit a request by scrolling to the bottom of this page.
Inconsistent/dishonest answering of survey questions
We rely on all data being as reliable and accurate as possible. Our quality detection considers the following:
Accuracy: you're providing a thoughtful and accurate answer to each question.
Consistency: there are no answers that contradict one another.
Time: you're not rushing through the survey questions.
If you have multiple surveys rejected for quality purposes, your account will be permanently suspended and without reward.
You have more than one Yuno account
For the purpose of data accuracy and reliability, you can only have one account registered with Yuno. If you're found to have multiple accounts, all of these will be suspended.
If you'd like further clarification around our suspension policy or think we've made a mistake, please submit a request below.